Privacy Policy
Last updated: May 1, 2026
This Privacy Policy explains how Flex Trade Media ("we," "us," "our") collects, uses, and shares information when you visit our website, subscribe to our products, or participate in our community (collectively, the "Service").
1. Information We Collect
We collect information you provide directly, information about how you use the Service, and information from third parties that help us run the Service.
- Account information: name, email address, username, and any optional profile details you provide.
- Payment information: billing details are collected and processed by our payment processors (e.g., Whop, Stripe). We do not store full card numbers on our own servers.
- Communications: messages you send us, posts you make in the community, and your participation in calls or Q&A sessions.
- Device & usage data: IP address, browser type, device identifiers, pages viewed, time on page, referring URLs, and similar analytics data, collected via cookies and similar technologies.
2. How We Use Your Information
- To provide, maintain, and improve the Service.
- To process payments and manage subscriptions.
- To deliver signals, briefs, newsletters, and product updates you've subscribed to.
- To communicate with you about your account, support requests, and policy updates.
- To detect, prevent, and address fraud, abuse, security issues, and violations of our Terms.
- To comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We share information only in these limited circumstances:
- Service providers: payment processors, hosting and analytics providers, email and messaging platforms, and community-software vendors that help us run the Service.
- Legal requirements: when required by law, subpoena, or to protect our rights, users, or the public.
- Business transfers: in connection with a merger, acquisition, or asset sale, with appropriate confidentiality protections.
- With your consent: when you explicitly authorize sharing.
4. Cookies & Tracking
We use cookies and similar technologies to keep you logged in, remember your preferences, and measure how the Service is used. You can disable cookies in your browser settings, but parts of the Service may not function properly if you do.
5. Data Retention
We retain personal information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account at any time by emailing [email protected].
6. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, object to processing, or withdraw consent. To exercise these rights, contact us at [email protected]. We will respond within the time frame required by applicable law.
If you are in the European Economic Area or United Kingdom, our lawful bases for processing are: contract performance (delivering the Service to you), legitimate interests (improving the Service, preventing fraud), consent (where required), and legal obligation. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to delete it.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee absolute security. You are responsible for keeping your password confidential.
8. Children
The Service is not intended for anyone under 18 years old. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, contact us and we will delete it.
9. International Transfers
We are based in the United States, and your information may be processed in the U.S. or other countries that may have different data protection laws than your home country. By using the Service, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-product notice. The "Last updated" date at the top of this page reflects the most recent revision.
11. Contact
Questions about this Privacy Policy? Email [email protected].